company profile
Systems Thinking specialises in measuring, benchmarking and improving IT service
maturity and quality.
Since 1993 Systems Thinking has been delivering evidence based IT service
improvements to all industry sectors.
Our core strength is the provision of monitoring and control systems to
eliminate variance in IT service quality.
service categories
measurement
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Transactional surveys
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Custom surveys
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Inter-team service quality
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ITIL process capability and maturity
benchmarking
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University IT service quality benchmark
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Commercial IT service quality benchmark
facilitation
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Operational level agreement preparation
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Service quality road map
service quality improvement skills
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Client management skills for technical specialists – Service Desk
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Client management skills for technical specialists – Desktop Team
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Client management skills for technical specialists – Train the Trainer
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Service quality for Third Tier resolver teams
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IT scripting for support services
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Marketing IT to in-house clients
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